Notices

Notice of Data Security Incident
2-11-25

Robbie D. Wood, Inc. (“Robbie D. Wood”) is providing notification of a recent data security incident. This notice includes information about the incident, the response, and steps potentially impacted parties may take to protect against possible misuse of their information, should they feel it necessary to do so.

What Happened? On October 1, 2024, Robbie D. Wood became aware of unauthorized activity on its computer network and immediately engaged third-party forensic specialists to determine the full nature and scope of the incident. This investigation confirmed an unauthorized individual accessed data within its network. Robbie D. Wood then began a thorough review of the impacted portions of our network to determine the type of information contained therein and to whom the information related. Robbie D. Wood completed its review on January 16, 2025 and began working to provide notice to impacted individuals. Importantly, there is no evidence information has been misused at this time.

What Information Was Involved? Robbie D. Wood determined the information impacted may include individuals’ first and last name in combination with one or more of the following data elements: date of birth, Social Security number, driver’s license number, financial account information, passport number, medical information, health insurance information, and/or account username and password.

What We Are Doing. In response to this event, Robbie D. Wood reset passwords, secured all accounts, and conducted a full investigation into the incident. Additionally, Robbie D. Wood is mailing notice letters to potentially impacted individuals with more information regarding this incident. If you have questions about this incident or the letter you received, please call the dedicated assistance line at [888-802-9713] between Monday through Friday, 9 am to 9 pm ET (excluding holidays).

What You Can Do. In general, Robbie D. Wood encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.

Individuals have the right to place an initial or extended “fraud alert” on a credit file at no cost. If individuals are the victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a “credit freeze” on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report.

Should individuals wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

TransUnion 

1-800-680-7289
transunion.com
P.O. Box 2000
Chester, PA 19016

Experian

1-888-397-3742
experian.com
P.O. Box 9554
Allen, TX 75013

Equifax

1-888-298-0045
equifax.com
P.O. Box 105069
Atlanta, GA 30348